Niclas is the Chief Customer Success Officer at Hive Streaming, a Verdane portfolio company. In addition to his responsibilities at Hive Streaming, Niclas works as Verdane’s in-house Customer Success Expert through Elevate, Verdane’s in-house operational expert team dedicated to supporting Verdane’s portfolio companies on strategic growth initiatives. Niclas is an experienced Customer Success & CX leader, strategist and advisor, with an extensive background in Cloud Communications and Marcomms. His main passion lies in building customer-centric, empowered and vision-oriented organizations and company cultures where global and distributed teams can thrive together whilst collaboratively delivering on customer’s desired outcomes.