Strong Nordic focus for Dolphin with new owners

Oslo — Norwegian company Dolphin, which delivers customer service systems and consultancy, has been acquired by Via Venture Partners and Verdane Capital VI & VII (Verdane). With new owners onboard, the company is poised for expansion in the Nordic market.

The sale of Dolphin was formalised on 4 August with the private equity funds Verdane and Via Venture Partners each taking out a 48 per cent stake in the company. The remaining four percent shareholding is owned by the company’s management.

“Dolphin represents an extremely exciting investment for Verdane. The aim is to take this strong Norwegian company to the rest of the Nordic market. Since 1985 we have helped a significant number of Norwegian companies to establish themselves in new markets and are confident that Dolphin will enjoy considerable success in other countries,” comments Arne Simensen, Senior Associate at Verdane Capital Advisors’ Oslo office.

Jakob Rybak-Andersen, Partner at Danish-based Via Venture Partners explained: “Dolphin is an exciting business in a small niche, with cutting-edge expertise, a highly accomplished management team and a strong position in Norway. We are looking forward to playing an active role on the board together with Verdane and generating further growth, both organically and through consolidations in Norway and internationally.”

The team at Dolphin is also thrilled with the sale and the new owners: “With their expertise and financial strength, Verdane Capital Advisors and Via Venture Partners will help us to further develop the company and position ourselves for further growth. We are delighted to welcome expert professional investors onboard as owners,” commented CEO Smeby.

In recent years Dolphin’s 30 employees have generated steady and healthy growth, and the company posted sales of NOK 48 million in 2010. Over the last year the portfolio has been expanded to include companies such as Sparebank 1 Alliansen, Eidsiva Energi and Viking Redningstjeneste.

Dolphin has several product launches in the pipeline, including “SocialCRM” a customer service solution for social media, a market Smeby believes is overdue for such a professional solution. The company is also launching a new customer service solution based on Microsoft Lync aimed at the SMB market, a move that represents a strategic expansion for the company that had previously concentrated on the high-end market

Dolphin Software was established in 1989 as a publisher of Norsk Data. It was owned by Telenor from 1994 until 2003 when it was bought out by Finn Haadem, Arne Blystad and four of the company’s executive managers. Verdane purchased Blystad’s shareholding in 2009 and has now built its stake up to 48 per cent.


About Dolphin

Dolphin is a leading company in the contact center industry in Scandinavia. The company specializes in streamlining the interaction between voice and data systems. The company was established in 1989 and is in addition to being one of the leading contact center solutions and automated voice response solutions, competence center with specialized consultants. Dolphin sells directly in Norwegian market and through partners in Denmark and Sweden. Among the company’s customers are Telenor, TDC, DnB NOR, EDB ErgoGroup, Sparebanken Vest, Union, Post Office, Hafslund, Agder Energi, Terra and Kredinor.

About Via Venture Partners

Via Venture Partners has ATP as the only investor and is a leading multi-stage IT-venture fund with focus on investments in Nordic growth companies. Via Venture Partners has DKK 2 billion under management and currently has 14 portfolio companies in Denmark, Sweden, Norwayand Finland. See also www.viaventurepartners.com

About Verdane

Verdane is a specialist growth investment firm that partners with tech-enabled and sustainable European businesses. Verdane can invest as a minority or majority investor, either in single companies or through portfolios of companies, and looks to deploy inside two core growth themes; digitalisation and decarbonisation. 

Verdane funds hold over €6 billion in total commitments and have made over 400 investments in fast-growing businesses since 2003. Verdane’s team of over 140 investment professionals and operating experts, based out of Berlin, Munich, Copenhagen, Helsinki, London, Oslo and Stockholm, is dedicated to being the preferred growth partner to tech-enabled and sustainable businesses in Europe. 

Verdane is also a certified B Corporation, the most ambitious sustainability accreditation globally. The firm only backs businesses that pass its 2040 test, which indicates whether the company can thrive in a more sustainable future economy. 

Verdane is partly owned by the Verdane Foundation, which is focused on two areas: climate change and more equitable and inclusive local communities. 

More info: www.verdane.com  
Follow Verdane on LinkedIn

Press Contact

Verdane Press Office
press@verdane.com
+46 76 27 28 100

Haakon Smeby, CEO
Dolphin
hs@dolphin.no
+47 916 23 743

Jakob Rybak-Andersen, Partner
Via Venture Partner
jra@viaventurepartners.com
+45 29401719

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